How Can We Help?

  • Getting Started

    • What is After Circle and how does it work?

      After Circle is a unique service designed to extend your voice beyond life's boundaries. It allows individuals to create and schedule messages, videos, and emails for their loved ones to receive posthumously. The process involves registering on our platform, where you can personalize your digital legacy with messages that share your memories, love, and wisdom for years to come.

    • What features are included in an After Circle account?

      An After Circle account provides a comprehensive suite of features to craft your digital legacy meticulously. It includes the ability to draft heartfelt messages and emails, organize funeral details, share life advice, and store precious photos (coming soon) and videos (coming soon). All of these can be scheduled for delivery at future dates, ensuring your presence is felt at significant moments.

    • What are the available settings for managing my After Circle account?

      After Circle offers a range of customizable settings to ensure your experience is tailored to your needs and preferences. Within your account, you can manage:

      • Profile Information: Update your personal details to keep your profile accurate and up-to-date.
      • Message Settings: Control how and when your messages are delivered, including specifying delivery dates or occasions.
      • Privacy Controls: Manage who can view your messages and personal details, ensuring your legacy is shared according to your wishes.
      • Subscription Plan: Review and adjust your subscription details, whether upgrading to access more features or adjusting your plan according to your needs.
      • Security Settings: Set up additional security measures, such as two-factor authentication, to protect your account and legacy.
    • In which languages do After Circle offer its services?

      Recognizing the importance of communication in one’s native language, After Circle offers its services in English, while Spanish and French are coming soon. We are continuously working to expand our language offerings to ensure that your message reaches your loved ones exactly as you intend it, transcending linguistic barriers.

    • How does After Circle's AI-powered service work?

      After Circle leverages advanced AI technology to enhance the delivery and personalization of your posthumous messages. This includes intelligent scheduling of messages for specific future dates, ensuring they arrive at just the right moment. Our AI also enables the customization of content for different recipients or occasions and learns from user preferences to make the service more intuitive and personalized over time. This blend of technology and compassion ensures your legacy is preserved and shared exactly as you wish.

  • Manage your account

    • How do I sign up and manage my account?

      Signing up and managing your account with After Circle is a straightforward process designed for ease and convenience:

      1. Sign Up: Visit the After Circle website and click on "Sign Up." Enter your email address and choose a password to create your account.
      2. Email Verification: Check your email for a verification link from After Circle. Click on the link to activate your account.
      3. Choose Your plan: Choose between a one-time payment or monthly subscription adjusting your plan according to your needs.
      4. Complete Your Profile: Fill in your personal details, such as your name and any additional information required to personalize your experience.
      5. Account Management: Once registered, you can log in to your account dashboard at any time to update your profile, manage your messages, and adjust your settings.
    • How can I manage my account settings?

      To manage your account settings, simply log into your After Circle account and navigate to the "Settings" section. Here, you can update your personal information, adjust notification preferences, and modify your digital legacy settings. It's also where you can change your password or update your payment information to ensure continuous service.

    • How do I change my language or location settings?

      Changing your language or location settings is easy with After Circle. Once logged in, go to the "Settings" area of your account. You will find options to select your preferred language and adjust your location settings, allowing for a more customized experience based on your linguistic preference and geographical region.

    • What should I do if I encounter an account issue?

      If you're experiencing any issues with your account, our dedicated support team is here to help. You can troubleshoot common issues directly from the Help Center section on our website or contact us for more personalized assistance. We're committed to resolving any problems promptly to ensure you have a smooth and enjoyable experience with After Circle.

    • How do I manage accessibility settings?

      At After Circle, we strive to make our services accessible to everyone. To manage accessibility settings, log into your account and navigate to the "Accessibility" section within your account settings (coming soon). Here, you can adjust various options such as text size, and contrast settings, and enable any assistive features we offer to ensure our platform is accessible and user-friendly for all our members.

  • Purchase and License

    • How much does After Circle cost?

      After Circle offers three plans:

      1. Plan A: Personal Legacy for $399 (one-time payment).
      2. Plan B:Life Beyond Life for $499 (one-time payment).
      3. Plan A+B (Plan C): Eternal Connection for $699 (one-time payment) or 12 monthly payments of $69.95.
    • Do you offer discounts for annual plans?

      Yes, Plan C (Eternal Connection) offers a discounted price when paid upfront, totaling $699 instead of $898 if paid monthly.

    • I didn't receive the email after purchasing. What should I do?

      If you haven't received a confirmation email after your purchase, please check your spam or junk mail folder as it might have been mistakenly filtered. If you still can't find the email, contact our support team for assistance and we'll ensure you're fully set up.

    • I can't activate After Circle. What should I do?

      If you're facing issues with activating your After Circle account, ensure that you've followed all the steps in the activation email correctly. If the problem persists, please reach out to our support team. We're here to help with any technical issues or questions you might have.

    • How can I request a refund?

      After Circle is dedicated to your satisfaction. However, given the digital nature of our services and the immediate access to our features upon purchase, we typically do not offer refunds. We encourage users to review our terms and conditions and to contact us if there are any issues or concerns with the service. Our team is always ready to assist with any problems to ensure your experience with After Circle is positive.

  • Notifier and Referrals

    • What is a Notifier?

      A notifier is a trusted individual you appoint to oversee the delivery of your messages and fulfill your wishes as outlined in your After Circle account after you have passed. This person plays a crucial role in ensuring your legacy is carried out according to your preferences.

    • Can I change my designated Notifier?

      Yes, you have the flexibility to change your designated Notifier any time from your After Circle account settings. It’s important to keep this information up-to-date to reflect your current choice of trusted individual.

    • What happens if my Notifier is unable to fulfill their role?

      If your Notifier is unable to fulfill its role due to any circumstances, you can designate a new Nominator in your account settings. We recommend discussing your plans with your chosen Nominator and possibly appointing a backup to ensure your wishes are carried out.

    • How does the referral program work?

      Our referral program rewards you for spreading the word about After Circle. For every person you refer who signs up for a subscription, both you and the referred individual receive a discount or other benefits towards your subscription. Details and terms of the referral rewards are outlined in your account.

    • Is there a limit to how many people I can refer?

      No, there is no limit to the number of people you can refer to After Circle. The more friends and family you introduce to our service, the more rewards you can earn through our referral program.