Questions & Answers

Some common questions we get about After Circle

  • 1. What is After Circle and how does it work?

    After Circle is a unique service designed to extend your voice beyond life's boundaries. It allows individuals to create and schedule messages, videos, and emails for their loved ones to receive posthumously. The process involves registering on our platform, where you can personalize your digital legacy with messages that share your memories, love, and wisdom for years to come.

    2. What features are included in an After Circle account?

    An After Circle account provides a comprehensive suite of features to craft your digital legacy meticulously. It includes the ability to draft heartfelt messages and emails, organize funeral details, share life advice, and store precious photos and videos. All of these can be scheduled for delivery at future dates, ensuring your presence is felt at significant moments.

    3. In which languages does After Circle offer its services?

    Recognizing the importance of communication in one’s native language, After Circle offers its services in English (Spanish and French coming soon). We are continuously working to expand our language offerings to ensure that your message reaches your loved ones exactly as you intend it, transcending linguistic barriers.

    4. How does After Circle's AI-powered service work?

    After Circle leverages advanced AI technology to enhance the delivery and personalization of your posthumous messages. This includes intelligent scheduling of messages for specific future dates, ensuring they arrive at just the right moment. Our AI also enables the customization of content for different recipients or occasions and learns from user preferences to make the service more intuitive and personalized over time. This blend of technology and compassion ensures your legacy is preserved and shared exactly as you wish.

  • 1. Sign up and manage your account:
    1. Sign Up: Visit the After Circle website and click on "Sign Up." Enter your email address and choose a password to create your account.
    2. Email Verification: Check your email for a verification link from After Circle. Click on the link to activate your account.
    3. Complete Your Profile: Fill in your personal details, such as your name and any additional information required to personalize your experience.
    4. Account Management: Once registered, you can log in to your account dashboard at any time to update your profile, manage your messages, and adjust your settings.
    2. How can I manage my account settings?

    To manage your account settings, simply log into your After Circle account and navigate to the "Settings" section. Here, you can update your personal information, adjust notification preferences, and modify your digital legacy settings. It's also where you can change your password or update your payment information to ensure continuous service.

    3. How do I change my language or location settings?

    Changing your language or location settings is easy with After Circle. Once logged in, go to the "Settings" area of your account. You will find options to select your preferred language and adjust your location settings, allowing for a more customized experience based on your linguistic preference and geographical region.

    4. What should I do if I encounter an account issue?

    If you're experiencing any issues with your account, our dedicated support team is here to help. You can troubleshoot common issues directly from the FAQ section on our website or contact us for more personalized assistance. We're committed to resolving any problems promptly to ensure you have a smooth and enjoyable experience with After Circle.

    5. How do I manage accessibility settings?

    At After Circle, we strive to make our services accessible to everyone. To manage accessibility settings, log into your account and navigate to the "Accessibility" section within your account settings. Here, you can adjust various options such as text size, contrast settings, and enable any assistive features we offer to ensure our platform is accessible and user-friendly for all our members.

  • 1. How much does After Circle cost?

    After Circle offers three pricing plans to meet diverse needs:

    Plan A: Personal Legacy: for $399 (one-time payment).
    Plan B: Life Beyond Life: for $499 (one-time payment).
    Plan A+B: Eternal Connection: for $699 (one-time payment) or 12 monthly payments of $69.95.

    Details and current pricing for all plans can be found on our Features & Pricing page.

    2. Do you offer discounts for annual plans?

    Yes, After Circle offers significant savings through our comprehensive Plan A+B: Eternal Connection. This plan combines the benefits of Plan A and Plan B and is available for a one-time payment of $699 or 12 monthly payments of $69.95, which includes a substantial discount compared to purchasing the plans separately. For more information, visit our pricing page.

    3. I didn't receive the email after purchasing. What should I do?

    If you haven't received a confirmation email after your purchase, please check your spam or junk mail folder as it might have been mistakenly filtered. If you still can't find the email, contact our support team for assistance and we'll ensure you're fully set up.

    4. I can't activate After Circle. What should I do?

    If you're facing issues with activating your After Circle account, ensure that you've followed all the steps in the activation email correctly. If the problem persists, please reach out to our support team at support@aftercircle.com. We're here to help with any technical issues or questions you might have.

    5. How can I request a refund?

    After Circle is dedicated to your satisfaction. However, given the digital nature of our services and the immediate access to our features upon purchase, we typically do not offer refunds. We encourage users to review our terms and conditions and to contact us if there are any issues or concerns with the service. Our team is always ready to assist with any problems to ensure your experience with After Circle is positive.

  • 1. What is a Notifier and how do I assign one?

    A Notifier is a trusted individual you designate to initiate the release of your messages after you pass away. To assign a Notifier, go to the "Notifier" section in your account, select "Assign Notifier," and enter the contact details of the person you choose. You can change your Notifier at any time before the service activation.

    2. Can I have more than one Notifier?

    No, you can have only one Notifier at a time to manage your legacy. However, you can change your designated Notifier at any time through the "Notifier Settings" in your account dashboard. This flexibility allows you to ensure that your chosen Notifier is always someone you trust to handle your final messages responsibly.

    3. What happens if my Notifier declines the role?

    If your chosen Notifier declines the role, you will be notified immediately via email, and you can then select another Notifier from your account dashboard. It’s a good idea to have a conversation with your chosen Notifier beforehand to ensure they are willing and prepared to take on this responsibility.

    4. How does the Referral Program benefit me?

    Our Referral Program allows you to earn rewards for every new member you bring to After Circle. Each successful referral can reduce your subscription cost or extend your service period. Details and tracking of your referrals can be managed through your "Referral Dashboard". The Referral Program at After Circle offers significant benefits based on your chosen plan:

    • Plan A & Plan B: Earn $50 for each new referral.
    • Plan C (Eternal Connection): Earn $100 for each new referral.

    There is no limit to the number of referrals you can make, allowing you to maximize your benefits and savings.

    5. Can I withdraw earnings from the Referral Program?

    Yes, rewards earned through the Referral Program are issued as Amazon Gift Cards. You can choose to apply these gift cards towards your After Circle account to cover subscription fees or special features, or you can withdraw them at any time to use as you see fit. This flexibility allows you to benefit directly from sharing After Circle with others.

  • 1. How does After Circle handle copyright and rights management?

    After Circle respects copyright and intellectual property rights. Users are responsible for ensuring that the content they upload and share through our service complies with all applicable copyright laws. We have measures in place to manage and protect digital content rights, ensuring that users retain ownership of their uploaded materials. For detailed information, please refer to our copyright policy.

    2. How can I manage my privacy settings on After Circle?

    Your privacy is paramount to us. Users can manage their privacy settings directly from their account dashboard. This includes controlling who can view your messages and personal information. We provide detailed guidelines and options to help you tailor your privacy according to your preferences.

    3. Can I change my subscription privacy settings?

    Yes, subscription privacy settings can be adjusted at any time to fit your comfort level. This includes modifying who has access to view the status and details of your subscription. Adjustments can be made from the 'Privacy Settings' section within your account dashboard.

    4. How does After Circle protect my identity?

    Protecting your identity and personal information is a top priority at After Circle. We implement advanced security measures including encryption and secure servers to safeguard your data. We also advise users on best practices for protecting their identity online and within our platform. Our commitment extends beyond technical measures, fostering a culture of safety and awareness among our community.